What are KPIs and Why Do They Matter?
KPI stands for Key Performance Indicator—these are measurable values that show how well a person, team, or organization is performing against key business goals.
Put Simply:
KPI = A scoreboard that shows whether you’re on track or falling behind on your objectives.
Your Role in Achieving KPIs
Staff play a vital role in meeting KPIs because they carry out the day-to-day tasks that directly affect performance. Here’s how YOU can make a difference:
- Understand the KPIs Clearly
- Align Your Daily Work with Company Goals
- Communicate and Collaborate with Your Team
- Use Feedback and Data to Improve
- Take Initiative and Be Accountable
- Engage in Ongoing Training
Stance Security’s Key KPIs and How You Can Help:
- Client Debts Kept Under 60 Days
Managed by the Directors - Staff Log-on Compliance at 100%
YOU can contribute by logging into your shift on time—every time! - Recruitment Completion Within 10 Days
Managed by the Directors - Anti-Terrorism Training Compliance at 95%
YOU can help by ensuring your ACT certificate is always up to date.
If asked to retake the training, do so promptly. If you know yours is about to expire, log in and complete it proactively. - Maintain a 4.9-Star Google Rating for Customer Feedback
This is the easiest way for YOU to make an impact!
Always provide exceptional customer service:- LISTEN to the customer
- UNDERSTAND their needs
- RESOLVE their concerns
- ENCOURAGE them to leave a review on Google
KPI Reviews are conducted every 3 months and form a key part of our Quality Management System (QMS).
By working together and staying focused on these goals, we can continue to grow and deliver outstanding service.
