Can You Trust Your Security Provider?

A Guide to Ensuring Legitimacy and Compliance

When it comes to protecting your business or home, you don’t just want any security company—you want a trustworthy and reputable provider. But how can you be sure that the security company you’ve chosen is legitimate and meets the standards you need? Let’s delve into that.

Check for British Standard 7858 Compliance

One of the first things to look for is whether your security company is adhering to British Standard 7858. This standard is essentially the benchmark for vetting and screening individuals who will be working in security roles. It ensures that the people protecting your premises have been properly and thoroughly checked. If your provider is compliant, that’s a very good sign.

Transparency and Honesty in Services Provided

It’s also crucial that your security company is upfront about the services they offer. If they claim to provide 24/7 monitoring, for example, ask how that’s staffed and what protocols they use. A reputable company will have no problem providing these details.

Understanding the Fine Print of Security Insurance Coverage

Security Insurance jigsaw

When evaluating a security provider’s insurance, it’s not just about whether they’re insured—it’s about understanding the details. Some policies may come with significant exclusions that limit what is actually covered. For instance, certain insurers might require that the security provider’s staff are BS7858-screened as a condition of coverage. If this screening isn’t in place, it could impact the validity of the insurance. Therefore, clients should always request a detailed explanation of the insurance coverage and any exclusions that apply. This ensures that you’re fully aware of what’s covered and can avoid any surprises if you ever need to make a claim.

Looking for Security Accreditations and Recognitions

In addition to insurance and screening, look for signs that your security provider is a legitimate and credible organization. For example, check if they are an SIA Approved Contractor or if they carry ISO 9001 accreditations relevant to the sector. These accreditations indicate that the company is being audited and vetted regularly, giving you peace of mind that you’re working with a provider committed to maintaining high standards.

Case Study: When Cheaper Isn’t Always Better

Recently, one of our clients was approached by another security company in the area, promising to handle their alarm monitoring at a cheaper rate. Initially, it sounded like a good deal, but once the new provider took over, they replaced the alarm panels, changed all the codes, and only provided the client with fobs. It soon became clear that the “monitoring” they offered was actually just a single individual sitting in a gatehouse, and it didn’t meet any British standards. This raised serious concerns about whether the client’s insurance would remain valid, as the monitoring was not legitimate in the eyes of their insurer.
 
Furthermore, the new company insisted that the client had to use them for all alarm monitoring and response, claiming that it was the only way it could work.
Of course, this was not true, and the client is now seeking legal advice for business practices that were misleading and deceptive.